Frequently Asked Questions

Placing an order is simple and secure:

1. Browse our website and select your desired products
2. Add items to your cart by clicking "Add to Cart"
3. Review your cart and proceed to checkout
4. Provide your shipping and billing information
5. Choose your preferred payment method
6. Review and confirm your order

You'll receive an order confirmation email with all the details and tracking information once your order is processed.

We accept a variety of secure payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Bank Transfer: Direct bank transfers for larger orders
• Buy Now, Pay Later: Available payment plans

All transactions are processed through secure, encrypted channels to protect your financial information.

Shipping times depend on your location and chosen delivery method:

• Local Delivery (Lagos): 1-2 business days
• Nationwide (Nigeria): 3-7 business days
• Express Shipping: 1-3 business days (additional charges apply)
• International: 7-14 business days

Orders placed before 2 PM on weekdays are typically processed the same day. You'll receive tracking information once your order ships.

We offer a hassle-free 30-day return policy:

• Items must be unused and in original packaging
• Return requests must be initiated within 30 days of delivery
• Some items (personalized goods, perishables) may not be eligible for return
• Return shipping costs may apply unless the item is defective

To initiate a return, contact our support team at support@yourstore.com or call +234 123 456 7890. We'll provide you with return instructions and a return label if applicable.

Tracking your order is easy:

1. Check your email for the shipping confirmation with tracking number
2. Visit our Order Tracking page
3. Enter your order number or tracking number
4. View real-time updates on your package location

You can also log into your account dashboard to view all your order statuses in one place. If you can't find your tracking information, please contact our support team.

Order modifications depend on the processing status:

• Before Processing: Orders can be cancelled or modified free of charge
• During Processing: Limited changes may be possible (contact us immediately)
• After Shipping: Orders cannot be cancelled but can be returned upon delivery

To request changes, contact us as soon as possible at +234 123 456 7890 or support@yourstore.com. Include your order number for faster assistance.

Yes, we provide warranties on applicable products:

• Electronics: 1-2 year manufacturer warranty
• Appliances: 1-3 year warranty depending on product
• Fashion Items: 90-day quality guarantee
• Home & Garden: Varies by manufacturer (6 months - 2 years)

Warranty terms are clearly stated on each product page. For warranty claims, contact our support team with your order details and issue description.

Shipping costs are calculated based on location and order value:

• Free Shipping: Orders over ₦50,000 within Nigeria
• Lagos Delivery: ₦1,500 - ₦3,000
• Nationwide: ₦2,500 - ₦8,000 depending on location
• Express Delivery: Additional ₦2,000 - ₦5,000

Exact shipping costs are calculated automatically at checkout based on your delivery address and selected items. International shipping rates vary by destination.