Frequently Asked Questions

Placing an order is simple:

1. Browse and select your desired products
2. Add items to your cart by clicking "Add to Cart"
3. Review your cart and proceed to checkout
4. Provide your delivery and contact information
5. Choose your preferred payment method and confirm

You'll receive an order confirmation once your order is processed.

We accept a variety of secure payment methods:

• Bank Transfer: Direct bank transfers
• Card Payments: Visa and MasterCard via secure gateway
• Cash on Delivery: Available for select locations
• Payment on Collection: Pay in-store when you collect

All transactions are processed through secure, encrypted channels.

Delivery times depend on your location:

• Enugu (same day): Orders placed before 12 PM
• South-East Nigeria: 1–3 business days
• Lagos & other states: 3–5 business days
• Remote locations: 5–7 business days

You'll receive tracking information once your order is dispatched.

Shipping costs are calculated at checkout based on your location and order size.

• Free delivery on orders over ₦350,000
• Enugu local delivery: from ₦1,500
• Nationwide: from ₦3,500 depending on destination

Exact costs are shown at checkout before you confirm your order.

You can track your order by:

1. Logging into your account dashboard
2. Viewing your order status under "My Orders"
3. Contacting us directly with your order number

Our team is also available on 08064066170 for live order updates.

• Before dispatch: Orders can be cancelled or modified — contact us immediately
• After dispatch: Orders cannot be cancelled but may be returned upon delivery

Call us on 08064066170 or email Info@Albertinang.com with your order number for fastest resolution.

We offer a straightforward return process:

• Items must be unused and in original packaging
• Return requests must be initiated within 7 days of delivery
• Defective or damaged products are eligible for free replacement
• Items must be accompanied by proof of purchase

Contact us at Info@Albertinang.com or call 08064066170 to initiate a return.

Yes — all our products come with manufacturer warranties:

• Air Conditioners: 1–2 year warranty
• Televisions: 1 year warranty
• Washing Machines & Fridges: 1–2 year warranty
• Generators & Inverters: 6 months – 1 year

Warranty terms are stated on each product page. For warranty claims, contact us with your order details.